Fully Managed Chat Service

Answer Your Customers’ Questions 24/7

Modern Communication Choices

Your customers want choice in how they connect with your dealership, from the communication channel to the device they use to the time of day they want to reach you. Today’s car shoppers want quick answers, and expect your dealership to be ready when they are. Fully Managed Chat provides a platform to give your dealership a constant online presence across multiple channels for customers to reach you anytime, anywhere. Keep your dealership’s online showroom on call even when your lights are off and help boost satisfaction among current and potential customers.

OUR SOLUTION

FordDirect provides around-the-clock answering of customer chats. This service provides specially trained automotive chat agents that will provide a positive experience for your website visitors and help convert them into incremental sales and service opportunities for your dealership, day or night. In addition, our responsive and dynamic design complements your website and provides a consistent customer experience across devices.

FEATURES & BENEFITS

Robust Automotive Training

Ensures the highest quality agent training program, including daily quality assurance reviews of all chats.

Increased Engagement

Allows chat agents to push inventory details and photos in the chat window for increased response times and a better customer experience.

Targeted Approach

Assigns a score to each website visitor, identifying first-time shoppers versus more serious shoppers.

Facebook Messenger Integration

Lets visitors to your Facebook page chat with your dealership using Facebook Messenger.

Designated Account Manager

Manages all aspects of your chat service with regular status calls to address your progress and upcoming needs.

Much Much More!

Enjoy additional package features, including: Publisher Offer Incentive Tool for additional lead generation, Google Analytics Integration, Advanced Visitor Targeting and more!

INDUSTRY INSIGHT

63% of consumers are more likely to return to a website that offers live chat.

(Source: eMarketer.com)

90% of customers consider live chat helpful.

(Source: ATG Global)

68% of customers welcome the ability to chat online with a Dealer.

(Source: Accenture)

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